Dispatch Courses
REGISTER FOR CLASSES
IAED Emergency Telecommunicator Certification
This 40 hour course blends the knowledge and skills needed for a basic 911 dispatcher. The most up-to-date information on the technology and issues surrounding today's public safety communications center will be reviewed in class. You will learn about roles, responsibilities, legal aspects, interpersonal communications, dispatch equipment, telephone communications techniques and call processing, 911 call handling, radio communication techniques, stress management. Course includes a full day of role-play and simulations involving 911 calls. The course also involves numerous tapes of real 911 calls, as well as radio communications from major crimes and fires.
$350.00
January
Day: 9, 10, 11, 12, 13
February
Day: 6, 7, 8, 9, 10
Night: 2, 7, 9, 14, 16, 21, 23, 28, 3/2, 3/7
March
Day: 6, 7, 8, 9, 10
April
Day: 3, 4, 5, 6, 7
May
Day: 8, 9, 10, 11, 12
New Jersey Emergency Medical Dispatcher Course (EMD)
The Emergency Medical Dispatcher (EMD) is the principal link between the public in need of emergency medical assistance and the EMS system. This course is 32 hours, you will be learning about the responsibility of the EMS system, legal aspects, interpersonal communications, giving medical instructions by telephone, resource allocation, and use of emergency medical guide cards. Course includes a day and a half of role-play and simulations involving 911 calls. After successful completion of this course students will have the fundamentals to start handling 911 calls that are medical in nature. For NJ EMTs the completion of this class will earn you 21 CEUs. A prerequisite for this class is a valid CPR card and a Basic Telecommunicator certificate.
$350.00
January
Day: 17, 18, 19, 20
February
Day: 13, 14, 15, 16
March
Day: 13,14,15,16
Night: 14, 16, 21, 23, 28, 30, 4/4, 4/6, 4/11, 4/13
April
Day: 10, 11, 12, 13
May
Day: 15, 16, 17, 18
NJ EMD CTE
Each course is a 2.5 credit class approved by New Jersey Department of Office of Emergency Telecommunications Services. Please check out our website for the topic this month!
Topics are: TTY, QA, Guide Card Review, Back to the Basic’s, Active Shooter, Fire Dispatch, and more.
$25.00 each
Active Shooter for the 911 Telecommunicator
1/13, 3/1, 5/19
Hazmat for the 911 Telecommunicator
2/10, 4/18
Basic Job Expectations for
the 911 Telecommunicator
1/5, 3/1, 5/19
TTY
2/24, 4/17
Back to Basics
1/13, 3/1, 5/19
QA & QI
2/24, 4/18
Customer Service
1/5,
Fire Dispatch Basic Awarness
2/10, 4/17
Stress
2/24, 4/18
New Jersey EMD Refresher
The State of New Jersey EMD program requires a minimum of 24 hours of Continuing Telecommunicator Education every three years following initial certification. Some dispatchers have fallen behind on their CTE, and as such, when their EMD is coming up on expiration, they haven’t completed the necessary training. This course provides you with the 8 CTE units needed to recertify an Emergency Medical Dispatcher certification with the Office of Emergency Telecommunications Services. A prerequisite for this class is a valid CPR card and an NJ EMD certificate.
$70.00
January
1/27
February
2/27
March
3/22
April
4/19
May
5/24
June
6/28
Additional Classes Offered
Please contact us for dates of each class.
NECI Fire Communications | $350.00
This NECI constructed course is designed to better educate 911 dispatchers with regards to Firefighter Communications as well as understanding fire scene operations and the role a well-trained dispatcher plays. This course will cover basic fire service history, a brief introduction to the ICS system, overview of equipment and apparatus, and an introduction to the training of a firefighter as well as roles that the dispatcher plays over the course of a fire incident. This course is designed to be tough to those who already possess a Basic 911 Operator certification.
